We at AH Airport Taxi offer a convenient pre-booked taxi service that prioritizes a seamless experience for our customers. Each booking is meticulously assigned to a driver well in advance to ensure the highest level of service. Our approach is not entirely automated; instead, we have a dedicated team responsible for coordination and customer support. This human touch is integral to catering to diverse passenger requirements, including assistance for elderly or disabled individuals, aid with luggage, accommodation of oversized baggage, and provision of child seats. Our highly trained staff excel at meeting all these individual needs.
However, managing abrupt booking cancellations poses challenges, particularly for our drivers who bear the brunt of associated costs such as fuel, time, and parking charges.
In the event that a refund is necessary for a payment made to AH Airport Taxi, the refund will be issued back to the original payment card used, whether it is a credit or debit card. It is important to note that a bank fee, starting from a minimum of £5, will be applied to refundable bookings. The exact fee may vary based on the total booking amount.
Please be aware that the refund process typically takes between 3 to 5 working days from the moment our team initiates the refund. However, the exact duration may vary depending on your bank's processing timeline.
To ensure smooth communication and avoid any issues during the pickup time, we kindly request that you provide the contact details of the actual passenger who will be traveling. This will help us reach the right person and prevent any unreachability concerns that might arise when contacting the person making the booking on their behalf.
At AH Airport Taxi, we strive to provide clear and transparent procedures to ensure the best experience for our customers. Your cooperation in providing accurate information greatly contributes to the efficiency of our service.